The fine print
Refunds, plainly
Fourteen days to change your mind, for any reason, on top of your rights under the Australian Consumer Law.
Last updated
Change your mind within 14 days
If you buy the kit or the kit plus report and decide it is not for you, ask for a refund within 14 days of buying. You do not need to give a reason. We refund the full amount you paid to the card or account you paid with.
To ask, reply to your receipt email or write to hello@renterrescue.com.au from the address you used to buy. We process refunds within two business days. Your bank may take a few more days to show the money back.
Your rights under the Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. For example, a digital product must match its description and be fit for the purpose we said it was for. If it is not, you are entitled to a remedy, such as a refund, regardless of the 14-day period above.
The 14-day change-of-mind refund is in addition to those rights, not instead of them. Nothing on this site is meant to limit them.
What a refund does not need
You do not need to delete the files, prove you did not use them, or explain yourself. We may ask what we could have done better, and you are free not to answer.
Problems with a download
If a link has expired or a file will not open, you can write to us for help. We can usually send a fresh link the same day. Troubleshooting is optional and does not delay or limit your right to ask for a refund.