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Free help

Who to call, in what order

The help that matters most for Queensland renters costs nothing. Phone numbers and hours checked on each service’s own site on 20 October 2026.

  1. 1

    QSTARS (Queensland Statewide Tenant Advice and Referral Service)

    1300 744 263Monday to Friday, 9am to 5pm, plus 5pm to 7pm on Tuesday and Wednesday

    Free, independent advice about your tenancy, including disputes and deadlines. Delivered by Tenants Queensland with partner organisations.

    When
    Call first if a 30-day limit may be running, or if you are not sure which rules apply.
    Have ready
    Your agreement, the notice or new lease, the date you got it, and what you want to happen.
    Visit the website
  2. 2

    Residential Tenancies Authority (RTA)

    1300 366 311Monday to Friday, 8.30am to 5pm

    The government body for renting in Queensland. Official rules, forms, bond and dispute resolution (conciliation).

    When
    To check a rule, get a form, or lodge a dispute resolution request (Form 16).
    Have ready
    Your bond number if you have it, the property address and the other party’s details.
    Visit the website
  3. 3

    Tenants Queensland

    The statewide tenant organisation. Factsheets on rent, bond, repairs and leaving, plus letter tools.

    When
    To read up on your rights before you call or write.
    Have ready
    Nothing. Start with the rent and bond factsheets.
    Visit the website
  4. 4

    Queensland Civil and Administrative Tribunal (QCAT)

    The tribunal that decides tenancy disputes, including whether an increase is excessive.

    When
    After RTA dispute resolution, and inside the time limit. QSTARS can explain how.
    Have ready
    Your application, your evidence and the RTA’s Notice of Unresolved Dispute. Ask QSTARS about timing first.
    Visit the website

Calling from outside Queensland, or can’t call 1300 numbers? QSTARS also answers on (07) 3182 5123. Need an interpreter? Call the Translating and Interpreting Service on 131 450 and ask for QSTARS.

Community legal centres and free financial counsellors can also help. QSTARS can refer you.

Checked 20 October 2026. Services change their hours; their own websites are the authority.

RenterRescue provides general information about Queensland tenancy rules and a cost worksheet. It is not legal advice and does not consider your circumstances. Rules change; check the RTA (rta.qld.gov.au) and get free advice from QSTARS or Tenants Queensland before acting on a deadline.